- Firm Meets with Clients’ Approval in Feedback Survey
Blandy & Blandy LLP has performed strongly in the eyes of clients according to the results of the firm’s recently published annual feedback survey.
394 clients took part in the survey for the year ending 1 August 2016, with 100% of clients rating Blandy & Blandy’s overall service as good or excellent.
The firm’s staff also received a top score for their approachability, communication and responsiveness.
Crucially, 99% of clients said they felt able to make well informed decisions, while 97% felt informed on relevant new and emerging issues.
Clients described the firm as “welcoming”, “highly professional” and “very effective” and praised their advisers for providing “clear and easy to understand advice”. One client said “the service received could not have been better” and another labelled Blandy & Blandy as "the best in Reading."
Chairman Brenda Long said: “We pride ourselves on providing an excellent service to all our clients and being approachable – two of our stated values. These survey results confirm that we are delivering what our clients demand – although we are not complacent and will always strive to do better.”