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Firm Performs Strongly in Client Feedback Survey

Blandy & Blandy solicitors Reading and Henley

Blandy & Blandy’s 2015 client satisfaction survey has shown that our approach, our commitment to quality and the way in which we embody our values continue to be recognised and appreciated by our clients.

We received an impressive 100% overall satisfaction rating from clients, with our quality of service described as “exemplary”, “highly professional”, “very responsive” and “above and beyond expectations”. 

Joint Managing Partner, Philip D’Arcy, commented: “We are very proud of how our clients perceive us and the consistently strong feedback we receive from them. This is borne out by the responses to our feedback surveys but also by anecdotal evidence.

Everyone in the firm makes a significant contribution to our success and to upholding our values of excellence, integrity and, above all, approachability.”

Factor % of clients who rated Blandy & Blandy as 'good' or 'excellent'
Overall service 100
Approachability 99
Timeliness 98
Communication 99
Able to make informed decisions 99
Informed on general or new and emerging issues 95
Offices and client areas 98
Polite and helpful staff 98
Appropriately priced 91
Prompt and easy to understand billing 98

For nearly 300 years Blandy & Blandy has advised generations of clients on all aspects of their personal, family and business lives. From residential conveyancing to wills and probate, employment services to family law. Commercially, the firm provides a full range of legal services to both public and private sector organisations, ranging from national and multinational companies, through to banks and lenders, SMEs and owner-managed businesses, charities and educational institutions, professional practices, landowners and developers and venue and event operators.

328 clients took part in the survey between 1 January and 31 October 2015.